ONIKUMA T309 TWS Earbuds

Yes, we do ship worldwide! 🌍🚚 And the best part is, we offer free shipping on all orders! 🆓💨 So no matter where you are, you can enjoy our products without worrying about any additional shipping costs. Just place your order and leave the rest to us! 😊

We process and ship orders during weekdays, Monday to Friday (GMT+8) ⏰📦 Orders placed on Friday evening, Saturday, Sunday, or during major holidays will be processed on the next business day.

Estimated shipping time: For products in stock, your order will be processed and shipped within 2 business days ⏳✅ If any of the products you ordered are out of stock, we will notify you via email. To ensure that we can reach you, please add support@risenty.com to your email whitelist. 📧🔒

If you have any further questions or need assistance, feel free to reach out to us! 😊📞

Our usual delivery time ranges from 10 to 20 days⏳. However, to enhance efficiency, we have warehouses strategically located in mainland China 🇨🇳, the United States 🇺🇸, Canada 🇨🇦, and other regions 🌍. Upon receiving your order, we will match it with the nearest warehouse and prioritize shipping 🚀, thereby reducing the delivery time to approximately 3 to 7 days ⚡️.

📦 We only accept returns and exchanges for products purchased on our official website.

✅ We offer a 30-day no-reason return policy, but please adhere to the following guidelines:

• Ensure the product is in new or good condition, without any damage.
• Return the product in its original packaging, including all accompanying accessories.

💰 The buyer is responsible for any shipping fees and associated handling charges for returns or exchanges.

To initiate a return or exchange, please contact us via email and provide all the necessary information in one go. It would be helpful if you could follow the email subject format: "Return + Order Number + Buyer's Name".

For any inquiries, please reach out to our customer support team at support@risenty.com. We're here to assist you! 😊🔧

Please contact us promptly after receiving the product to discuss the return process. Once both parties reach an agreement, you can arrange the return shipment and inform us of the tracking information. We will process the refund within one month after receiving the returned product. For further details, please refer to Refund & Return Policy. 📬💸

If you encounter any issues with your order upon delivery, prompt notification and providing valid evidence can help us resolve the problem quickly. If you experience any of the following issues with your order, please contact us within 3 business days of receiving your order and provide detailed information about the problem and any other relevant details:

📦 Items damaged inside the packaging.
❌ Items in the package that are not the ones you ordered or some items missing.
📭 Package marked as delivered on the courier's website, but you did not receive the package.

Please reach out to us as soon as possible in these cases, and be sure to provide any necessary evidence. We are here to assist you! 😊🔧