Refund & Return Policy

Risenty Store (“Risenty,” “we,” “us,” or “our”) wants you to feel confident about every purchase. If something is not right, please contact us and we will work with you to find an appropriate solution.

This policy applies to products purchased directly from Risenty Store through risenty.com or any official sales channel where Risenty Store is identified as the seller, including Shop, Facebook, Instagram, and Google Shopping.

Where an official platform requires customers to follow its own return process, that process will also apply. Products purchased from an independent third-party retailer or reseller are subject to that seller’s return policy.

Please contact us before sending any product back. Returns sent without prior authorization may be delayed or rejected.

Returns at a Glance

• Return window: Submit your return request within 30 calendar days of delivery.
• Contact us first: Do not send a product back without return authorization.
• Change-of-mind returns: Products must be unused beyond reasonable inspection, undamaged, complete, and suitable for resale.
• Return shipping: Customers cover return shipping for change-of-mind returns.
• Return destination: Unless otherwise instructed, approved returns are sent to our designated return facility in China.
• Refund timing: Refunds are issued after the returned product has been received and inspected.

1. Return Window and Eligibility

You may request a return within 30 calendar days from the date your order is delivered.

Once a return is authorized, the product must normally be shipped within 14 calendar days after the authorization email, unless we provide a different deadline in writing.

Return authorization only allows the product to be sent back. It does not guarantee that a refund will be issued.

For a change-of-mind return, the product must:

• Be unused beyond what is reasonably necessary to inspect it.
• Be undamaged, complete, and suitable for resale.
• Include all accessories, cables, manuals, inserts, and other original components.
• Include any complimentary or promotional gifts supplied with the product.
• Be returned in its original retail packaging whenever reasonably possible.

You may open the packaging and reasonably inspect the product. However, use or handling beyond what is reasonably necessary for inspection may result in a reduced refund or refusal of the return, where permitted by applicable law.

Missing components or materially damaged retail packaging that reduces the product’s resale value may also result in a deduction from the refund, where permitted by law.

Before returning an electronic product, please remove personal accounts and data and restore the product to its factory settings where applicable. We are not responsible for personal information left on a returned product.

Restricted Change-of-Mind Returns

Where permitted by applicable law and clearly disclosed before purchase, sealed personal-care or hygiene-sensitive products, including electric shavers, grooming products, and in-ear audio products, are not eligible for change-of-mind returns after the hygiene or protective seal has been opened.

Products that have been personalized, engraved, made to order, or altered at the customer’s request are not eligible for change-of-mind returns.

These restrictions do not apply if the product is defective, damaged, incorrectly supplied, materially different from its description, or where a return is required by applicable law.

2. Damaged, Defective, Wrong, or Missing Items

If your order arrives damaged, defective, incorrect, or with an item missing from the delivered package, please contact us as soon as possible, preferably within 7 calendar days after delivery.

Please provide:

• Your order number.
• A description of the issue.
• Clear photos or video showing the issue.
• Photos of the shipping label and inner and outer packaging where relevant.

Please retain the product and packaging until the issue has been resolved. The preferred 7-day reporting period helps us investigate delivery-related issues but does not limit any mandatory rights available under applicable law.

For electronic products, we may ask you to complete reasonable troubleshooting steps so that we can identify whether the issue can be resolved without an international return.

Depending on the issue, available stock, and applicable law, we may provide troubleshooting assistance, replacement parts, a replacement product, a refund, or an authorized return.

If a battery-powered product is swollen, leaking, overheating, producing smoke, or otherwise appears unsafe, stop using it immediately and do not ship it until you receive further instructions from us.

Defects reported after the 30-day return period may still be covered by our Warranty Policy or applicable consumer law.

3. How to Request a Return

1. 01
   Submit Request

   Email us your order number, return reason, and supporting evidence where applicable.

2. 02
   Receive Authorization

   Receive the approved return address and shipping instructions.

3. 03
   Ship the Return

   Send the return within 14 days and provide the tracking number.

4. 04
   Inspection & Resolution

   We inspect the return and issue an eligible refund or arrange an exchange.

Step 1 — Submit Your Request

Email support@risenty.com with your order number, the product you wish to return, the reason for the request, and your preferred resolution. Include photos or video if the product is damaged, defective, wrong, or incomplete.

Step 2 — Receive Return Authorization

We normally respond within 1–2 business days. If the return is authorized, we will provide the applicable return address, shipping instructions, and any additional information required.

Step 3 — Ship the Return

Send the product within 14 calendar days after receiving authorization and email the tracking number to us.

Step 4 — Inspection and Resolution

After the return is delivered, we will inspect the product and included items to determine whether the return meets the conditions in this policy.

If the return is eligible, we will approve the applicable refund or exchange and notify you by email.

Please note: In some cases, we may resolve the issue without requiring the product to be returned.

4. Return Shipping and Destination

For change-of-mind returns and other returns not caused by a product defect or fulfillment error, the customer is responsible for return shipping costs.

Unless we tell you otherwise in writing, approved returns must be sent to our designated return facility in China. The return address may be different from the sender or logistics address printed on the original parcel.

Do not return a product to the address printed on the parcel and do not send it back without first obtaining return instructions from us.

For a confirmed defective, damaged, or incorrectly supplied product, we will provide a prepaid return label where available or agree with you on another reasonable return arrangement.

If return shipping is to be reimbursed, the shipping method and cost must be approved by us in writing before the product is sent.

Please use a trackable shipping service and retain the shipping receipt and tracking information. For change-of-mind returns, the customer remains responsible for the return until it is delivered to the authorized return facility.

Cash-on-delivery, freight-collect, and other unauthorized return shipments may be refused.

5. Exchanges

Direct exchanges are normally available only for confirmed defective, damaged, or incorrectly supplied products and are subject to stock availability.

A replacement may be dispatched after we have reviewed the supporting evidence and, where required, received the original product or confirmed that it has been handed to the return carrier.

Because some Risenty products are limited-edition or may sell out, we cannot guarantee that an identical replacement will always be available. If an exact replacement is unavailable, we will offer an appropriate refund or another available resolution in accordance with applicable law.

For change-of-mind requests, the usual process is to return the original product for a refund and place a new order for the preferred product.

6. Refunds, Discounts, and Promotional Gifts

After receiving the returned product, we will inspect the product and included items to confirm that the return meets the applicable conditions in this policy.

If the return is eligible, we will issue the refund to the original payment method within 1–2 business days.

Your bank, card issuer, PayPal, or other payment provider may require an additional 3–5 business days to post the refund to your account.

If we approve a refund without requiring the product to be returned, the 1–2 business day processing period will begin from the date of approval.

Refund amounts are handled as follows:

• Refunds are calculated based on the amount actually paid after discounts, rather than the product’s original or current retail price.
• If part of a multi-item promotion or “Buy More, Save More” order is returned and the remaining products no longer qualify for the original discount, the promotion may be recalculated based on the products kept.
• Any resulting discount difference may be deducted from the refund where permitted by applicable law.
• A preconfigured bundle sold as a single product or SKU may need to be returned in full unless we authorize a partial return.
• Complimentary or promotional gifts supplied with the returned product should also be returned. If a gift is not returned, the value stated in the promotion may be deducted from the refund where permitted by law.
• For change-of-mind returns, return shipping costs and paid expedited or priority delivery charges are generally non-refundable unless applicable law requires otherwise.
• Standard delivery charges will be refunded where required by applicable law.
• Taxes collected directly by us will be refunded where required.
• Import duties, customs clearance charges, brokerage fees, and other amounts paid directly to carriers or local authorities cannot normally be refunded by us.

Refunds are issued in the original transaction currency. Any exchange-rate difference or fee applied by a bank or payment provider is outside our control.

If a deduction is made from a refund, we will explain the reason in our refund notification.

7. Refused, Unclaimed, or Undeliverable Orders

Refusing delivery does not automatically constitute an approved return or cancellation.

Orders returned because of an incorrect or incomplete address, refusal of delivery, unpaid import charges, failure to complete customs clearance, or failure to collect the parcel will be handled in accordance with our Shipping Policy.

Where the parcel is successfully returned to us, any eligible refund will be reviewed after receipt. Actual non-recoverable outbound shipping, return shipping, customs, carrier, or handling costs may be deducted where permitted by applicable law.

If a parcel is abandoned, destroyed, or disposed of by the carrier or local authorities because the recipient did not complete the required delivery or customs procedures, a refund may not be available except where required by law.

8. Worry-Free Delivery®

Worry-Free Delivery® is a separate optional service administered by Seel. It is not part of the product price or our product warranty.

Claims for transit delay, loss, or shipping damage covered by Worry-Free Delivery® must normally be submitted directly by the customer through Seel’s claim process. We can help direct you to the appropriate claim channel but cannot submit the claim on your behalf.

Manufacturing defects, incorrectly supplied products, and items missing from a delivered package should be reported directly to us.

Cancellation or refund eligibility for the Worry-Free Delivery® service fee depends on the order’s fulfillment status and Seel’s applicable terms. Please refer to your coverage confirmation and our Worry-Free Delivery® page for details.

Worry-Free Delivery® does not limit any mandatory consumer rights.

9. Mandatory Consumer Rights

This 30-day return policy is provided in addition to any mandatory consumer rights available under applicable law.

Nothing in this policy excludes, restricts, or replaces rights that cannot legally be waived. If the law in your country or region provides a longer return period or a more favorable remedy for defective or misdescribed products, the applicable legal requirement will apply.

10. Contact Us

Last updated: September 13, 2026