Thank you for choosing Risenty Store products! We are committed to providing you with high-quality products and excellent customer service. To ensure your satisfaction and rights, we offer a one-year limited warranty on all eligible products from the date of purchase, unless otherwise specified in the product manual.
1. Warranty Period
The warranty period is 12 months from the date of purchase, unless otherwise specified in the product manual.
2. Scope of Warranty
This limited warranty applies to the following products:
- Electronic products: Including but not limited to electronic devices, accessories, and related charging equipment.
Note:
- Non-electronic peripheral products (such as phone cases, simple stands, etc.) are not covered by this warranty.
- Gifts and promotional items are not eligible for this warranty policy.
Applicable Purchase Channels:
Only applicable to products purchased through our official website (risenty.com) and official stores on other platforms (such as ShopAPP, Google Shopping, Facebook Shop, Instagram Shop, etc.).
3. Warranty Coverage
This warranty covers product failures due to defects in materials or workmanship, including:
- Defects or failures of the product itself.
- Issues with the included charging equipment.
4. Exclusions from Warranty Service
Non-normal use:
- Damage caused by commercial or industrial use.
- Misuse, abuse, neglect, accidents, or improper installation.
- Operation beyond the permitted or intended use as described in the user manual, such as use under extreme temperatures.
Unauthorized alterations or repairs:
- Modifications, disassembly, or repairs not authorized by Risenty Store.
- Use of unapproved accessories or products.
External factors:
- Improper power supply, such as low voltage, wiring faults, or inadequate fuses.
- Natural disasters such as lightning strikes, floods, fires, earthquakes, or other acts of God.
- Damage caused by external impacts or accidents.
Normal wear and tear:
- Surface scratches or cosmetic wear due to normal use.
- Replacement of consumables (such as batteries, cables, etc.), unless due to defects in materials or workmanship.
Others:
- The product serial number has been altered, damaged, or removed.
- Failure to provide valid proof of purchase (invoice, receipt, or order confirmation email).
- Products that have been rented, resold, or purchased from non-official channels.
- Gifts and promotional items.
5. Remedies under Warranty
During the warranty period, if the product is confirmed to have defects in materials or workmanship, Risenty Store will, at its discretion:
- Repair: Repair the defective product or parts free of charge, using new or refurbished parts of equivalent performance.
- Replace: Replace the defective product with a new or refurbished product of the same model.
- If the original model is discontinued or out of stock, we will replace it with a product of equal or higher value.
If the replacement product fails again
If your replacement product fails again during use, and it is still within one year from the original purchase date, you can submit a warranty claim for the product again, including requesting a refund or another replacement.
6. How to Apply for Warranty Service
Please follow the steps below to apply for warranty service:
- Contact Us:
- Email: support@risenty.com
- Provide Necessary Information:
- Personal Information: Your name and contact details.
- Proof of Purchase: Original invoice, receipt, or order confirmation email, indicating the purchase date and product model.
- Product Information: Product model, serial number, and a detailed description of the issue, with relevant photos or videos attached if possible.
We will process your request within two business days upon receiving it and provide you with the most suitable solution.
7. Important Statements
- Non-transferable warranty: This warranty applies only to the original purchaser and is non-transferable.
- Data security: Risenty Store is not responsible for any data loss resulting from repair or replacement. Please back up your data before sending your product for service.
- Limitation of liability: Risenty Store is not liable for any indirect, incidental, or special damages arising from the use or inability to use the product.
- Legal rights: This warranty policy does not affect any other rights you may have under applicable laws.
8. Governing Law
This warranty policy is governed by and construed in accordance with the relevant laws and regulations of the place of purchase. Any disputes related to this warranty will be resolved in accordance with the applicable laws.
If you have any questions or need further assistance, please feel free to contact our customer support team. Thank you for your trust and support in Risenty Store!