Warranty Policy

1. Warranty Period

Unless a different warranty period is expressly stated on the product page, in the product manual, or in documentation provided at purchase, eligible products are covered by this limited warranty for 12 months from the original purchase date.

If a valid warranty claim is submitted before the warranty period expires, the claim may continue to be processed under this policy even if inspection, repair, or another remedy is completed after the warranty period ends.

Unless applicable law requires otherwise, repairing a product, replacing a product, or replacing a part does not begin a new full 12-month warranty period.

A repaired or replacement product, or a replacement part, remains covered for whichever of the following periods is longer:

If only part of a product is repaired or replaced, the additional 90-day coverage applies only to the repair service, the replaced part, and faults directly related to that repair. Other components and unrelated new problems remain subject to the original product’s warranty period and the other terms of this policy.

These periods do not limit any longer warranty period or other mandatory consumer right provided by applicable law.

2. Eligible Products and Purchase Channels

This policy applies to eligible products purchased through risenty.com or an official sales channel where Risenty is clearly identified as the seller, including Shop, Facebook, Instagram, and Google Shopping.

Products purchased from an independent third-party retailer, dealer, reseller, or individual are not covered by this policy. Customers should request service from the actual seller or product manufacturer.

Eligible products generally include:

• Electronic products.
• Original electronic accessories included in the product packaging.
• Watches.
• Other products expressly identified as covered on the product page, in the product manual, or in documentation provided at purchase.

For products containing both electronic and non-electronic parts, this limited warranty applies only to eligible electronic functions or components unless the product page expressly states otherwise.

Each item in a bundle or product set is assessed separately for warranty eligibility. The inclusion of an eligible electronic product does not automatically extend warranty coverage to every non-electronic item or accessory in the bundle.

Unless expressly stated otherwise on the product page, the following products are generally not covered by this limited warranty:

• Mouse pads, desk mats, and other non-electronic desktop accessories.
• Phone cases, non-powered stands, mounts, and other non-electronic peripheral products.
• Keycaps, wrist rests, storage bags, protective cases, decorative items, and other non-electronic accessories.
• Consumables or regularly replaced accessories sold separately.
• Complimentary gifts, promotional gifts, or free items.
• Other non-electronic products not expressly identified as covered.

These exclusions do not limit any mandatory consumer rights provided by applicable law.

3. Warranty Coverage

This limited warranty covers failures caused by defects in materials or workmanship while an eligible product is used personally, normally, as intended, and in accordance with its instructions, including:

• The product does not operate normally or experiences a functional failure.
• An internal component fails because of a manufacturing defect.
• An original included charger, charging cable, or other electronic accessory has a manufacturing defect.
• A battery experiences an abnormal failure caused by a manufacturing defect, excluding normal capacity loss over time.
• An eligible watch experiences a movement, timekeeping, or other functional failure caused by a manufacturing defect.
• An eligible electronic function or component in a mixed-material product experiences a manufacturing defect.

Warranty eligibility will be determined based on the information provided, the reported symptoms, reasonable troubleshooting results, and, where necessary, inspection of the product.

4. What Is Not Covered

To the extent permitted by applicable law, this limited warranty does not cover the following:

Normal Wear and Cosmetic Changes

• Surface scratches, fading, wear, or other cosmetic changes caused by normal use that do not affect functionality.
• Normal reduction in battery capacity over time.
• Normal wear of cables, ear tips, watch straps, shaver heads, foils, blades, or other consumable components.
• Surface wear, fading, edge wear, or material aging affecting mouse pads, desk mats, or other non-electronic products.
• Minor dents, scratches, scuffs, or other cosmetic damage to product packaging, outer boxes, or collectible packaging that does not affect product functionality.

Accidental Damage or Improper Use

• Damage caused by drops, impacts, crushing, liquid ingress, fire, or other accidents.
• Damage caused by misuse, abuse, neglect, improper installation, maintenance, or storage.
• Use outside the temperature, humidity, voltage, or other environmental limits stated in the product instructions.
• Damage directly caused by an incorrect power source, voltage, charging device, or incompatible accessory.
• Use outside the product’s intended purpose or contrary to its instructions.
• Water damage to a watch caused by use beyond its stated water-resistance rating or by an improperly secured crown or button.

Modifications, Repairs, and Third-Party Factors

• Damage directly caused by unauthorized disassembly, modification, or repair.
• Problems directly caused by third-party accessories, software, applications, operating systems, network environments, or external devices.
• Compatibility issues that do not result from a defect in the product’s materials or workmanship.

Merely using a third-party accessory or obtaining a third-party repair does not automatically void the entire warranty. However, damage directly caused by that accessory, repair, or modification is not covered.

Other Exclusions

• A product that is lost, stolen, or unavailable for a reasonably required inspection.
• A serial number, identification label, or tamper-evident marking that has been intentionally removed, altered, or damaged.
• Failure to provide a valid order record, proof of purchase, or other reasonable evidence of purchase.
• A product purchased through an unofficial channel, personal resale, or unauthorized dealer.
• Transit damage caused by inadequate packaging when the customer returns the product.
• Problems caused by natural disasters, war, government action, shipping accidents, or other external causes unrelated to product manufacturing.

5. Warranty Remedies

If a product is confirmed to have a defect in materials or workmanship covered by this policy, we will provide one or more reasonable remedies based on the nature of the issue, product condition, repair feasibility, parts and inventory availability, and applicable law:

• Troubleshooting or usage guidance.
• Necessary replacement parts.
• Repair of the defective product.
• Replacement with the same model.
• Another appropriate replacement product.
• An appropriate refund or another remedy required by applicable law when repair or replacement is not reasonably available.

If a repaired or replacement product fails again during the applicable coverage period described in Section 1, the customer may submit another warranty claim. The next remedy will be determined based on the issue, prior service history, and applicable law.

Out-of-Warranty Support

If a product develops a problem after the applicable warranty period has expired, the customer may still contact us for assistance.

Depending on the product’s condition, type of fault, availability of parts, manufacturer support, and practical service options, we may offer:

• Troubleshooting or usage guidance.
• Replacement parts available for purchase.
• Paid repair service.
• A paid replacement or another reasonable solution.

Out-of-warranty assistance is not a free service under this limited warranty. We cannot guarantee that every product can be repaired, that replacement parts will remain available, or that the same limited-edition, collaboration edition, model, or color will be available.

If a proposed solution involves repair, parts, shipping, duties, or other charges, we will explain the applicable costs and obtain the customer’s agreement before proceeding.

If we provide a paid repair or paid replacement part, then unless otherwise stated in writing or required by applicable law, the repair workmanship or replacement part is covered for 90 days from the date the repaired product is returned or the replacement part is delivered. This service coverage applies only to the repair or replacement provided and does not restart the product’s original one-year warranty.

Expiration of this commercial warranty does not affect any mandatory consumer rights that remain available under applicable law.

6. How to Request Warranty Service

1. 01
   Contact Us

   Email us and tell us that you need warranty assistance.

2. 02
   Provide Details

   Send your order number, issue description, and supporting photos or video.

3. 03
   Troubleshoot

   Complete reasonable and safe diagnostic steps where applicable.

4. 04
   Receive a Resolution

   We review the claim and provide the appropriate next step.

Step 1 — Contact Us

Email support@risenty.com and state that you are requesting warranty service.

Step 2 — Provide the Required Information

Please provide as much of the following as possible:

• Your order number.
• Your name and contact details.
• The product name, model, and serial number, if applicable.
• A detailed description of the issue.
• Clear photos or video showing the problem.
• Any troubleshooting steps already completed.
• Other information we may reasonably request to assess the issue.

If we can verify the purchase using the order number, a separate invoice is not normally required.

Step 3 — Complete Reasonable Troubleshooting

For electronic products, we may ask the customer to complete reasonable and safe troubleshooting steps, such as resetting the device, checking connections, updating firmware, or using an official configuration tool.

Troubleshooting helps us identify the issue and may resolve it without requiring an international return.

Step 4 — Receive the Proposed Resolution

We normally provide an initial response within 1–2 business days after receiving the complete claim information.

This is the initial review or response time. It does not mean that a repair, replacement, refund, or other remedy will be completed within 1–2 business days. Actual processing time depends on diagnosis, parts and inventory availability, and whether the product must be returned.

7. Product Returns, Inspection, and Shipping Costs

In some cases, we may resolve an issue through troubleshooting, replacement parts, or another reasonable solution without requiring the complete product to be returned.

If a return is required, we will provide the designated return address, packaging requirements, and shipping instructions. The customer must use a trackable shipping service and retain the receipt and tracking information.

Return shipping responsibility will be determined based on the available evidence, initial review, need for further inspection, and final inspection result:

• If the information, photos, video, or troubleshooting results reasonably confirm that the issue is covered and a return is required, we may provide a prepaid return label where available or agree in writing on another reasonable standard return method and shipping arrangement.
• If warranty eligibility cannot be confirmed remotely, we may require the customer to initially pay for an authorized standard return method. If inspection confirms that the issue is covered, we will reimburse the reasonable standard return shipping cost approved in advance.
• If inspection finds no reported fault or determines that the issue results from normal wear, accidental damage, improper use, unauthorized modification, or another excluded cause, the customer may be responsible for the return shipping and any cost of sending the product back to the customer.
• For an approved repair or replacement covered by this warranty, we will pay the reasonable standard shipping cost to send the repaired or replacement product to the customer.
• Any repair, return shipment, or other cost that may be payable by the customer will be explained and confirmed before it is incurred.

Any return shipping method and estimated cost must be approved by us in writing before shipment to qualify for reimbursement. Unauthorized high-cost shipping, expedited shipping, cash-on-delivery or freight-collect charges, and duties or other fees not agreed in advance may not be reimbursed.

If applicable law requires us to provide a free repair, replacement, or other remedy, including necessary shipping costs, we will comply with that requirement.

8. Battery Safety, Product Data, and Accounts

Do not ship a product containing a damaged or potentially unsafe battery until you receive further instructions from us. Carriers may impose special restrictions on damaged or hazardous battery products.

Before returning a product that stores data or is linked to a personal account, please:

• Back up important data.
• Sign out of and remove personal accounts.
• Disable device locks or anti-theft features.
• Perform a factory reset where appropriate.

Repair, replacement, or resetting may result in data loss. To the extent permitted by applicable law, we cannot guarantee the preservation of personal data stored on a product and are not responsible for data the customer did not back up before service.

9. Relationship with Other Policies

This limited warranty primarily addresses functional problems caused by defects in materials or workmanship during the warranty period.

The following matters should be handled under the corresponding policy:

• Products damaged on arrival, incorrect products, missing accessories, or return requests within 30 days: Please refer to our Refund & Return Policy.
• Shipping delays, lost packages, or damage during transit: Please refer to our Shipping Policy.
• Orders with Worry-Free Delivery®: Eligible shipping delay, loss, or transit damage claims may be handled under Seel’s coverage and claim process.
• Change-of-mind returns: The conditions, deadlines, and shipping responsibilities in the Refund & Return Policy apply.

Purchasing Worry-Free Delivery® does not replace or limit warranty rights for eligible products. Product warranty coverage also does not automatically cover shipping risks handled by Worry-Free Delivery®.

10. Original Purchaser and Transferability

Unless applicable law requires otherwise, this limited warranty applies only to the original purchaser of a product bought through an official sales channel and is generally non-transferable.

The claimant must provide enough information for us to verify the original order and purchase channel.

11. Mandatory Consumer Rights and Applicable Terms

This policy provides a commercial limited warranty from Risenty in addition to any mandatory consumer rights available under applicable local law.

Nothing in this policy excludes, limits, or replaces any right that cannot legally be waived.

If the law in the customer’s country or region provides a longer statutory guarantee period or a more favorable remedy, including repair, replacement, price reduction, refund, or another remedy, the applicable legal requirement will prevail.

To the extent permitted by law, other terms related to this limited warranty are governed by our Terms of Service. Any limitation of liability applies only to the extent permitted by applicable law.

12. Contact Us

Last updated: September 13, 2026