Privacy Policy

This Privacy Policy explains how RISEGABE INC, doing business as Risenty Store (“Risenty,” “we,” “us,” or “our”), collects, uses, discloses, and protects personal information when you visit risenty.com, place an order, contact us, or otherwise use our products and services (collectively, the “Services”).

Please read this policy carefully. By using the Services, you acknowledge that you have read and understood the practices described below.

1. Who We Are

RISEGABE INC, doing business as Risenty Store, is responsible for the personal information covered by this Privacy Policy unless another party is identified as independently responsible for a particular service.

Our online store is hosted by Shopify. Shopify processes personal information to provide the commerce platform and related services. You can learn more in Shopify’s Consumer Privacy Policy.

2. Scope of This Policy

This policy applies to personal information collected through risenty.com, our customer support channels, our official sales channels where Risenty is identified as the seller, and related interactions with the Services.

It does not govern third-party websites, applications, or services that maintain their own privacy policies, even if we link to or integrate with them.

3. Personal Information We Collect

The personal information we collect depends on how you interact with us and may include:

• Contact and account information: Name, email address, telephone number, billing and shipping addresses, account credentials, and communication preferences.
• Order and transaction information: Products purchased or viewed, order number, purchase amount, discounts, currency, payment status, returns, refunds, warranty requests, and delivery details.
• Payment-related information: Payment method type, billing details, and limited transaction information. Complete payment card details are generally processed by Shopify, PayPal, or other payment providers rather than stored directly by us.
• Customer support information: Messages, emails, reviews, survey responses, photographs, videos, product serial numbers, troubleshooting records, and other information you provide when requesting support.
• Device and usage information: IP address, browser and device type, operating system, language, time zone, referring URLs, pages viewed, interactions, approximate location, cookie identifiers, and similar technical information.
• Marketing and preference information: Newsletter subscriptions, advertising interactions, inferred interests, consent records, and cookie or privacy choices.
• Information from third parties: Information received from Shopify, Shop, Shop Pay, payment providers, fulfillment partners, carriers, analytics and advertising partners, social platforms, and other service providers.

Where permitted by law, we may derive insights or create aggregated or de-identified information from the information described above.

4. How We Collect Personal Information

We collect personal information:

• directly from you when you place an order, create an account, subscribe, submit a form, post a review, or contact us;
• automatically through cookies, pixels, tags, local storage, log files, and similar technologies when you use the Services;
• from service providers and business partners that help us operate the store, process payments, fulfill orders, analyze performance, prevent fraud, or deliver advertising; and
• from official sales channels and social platforms when you interact with Risenty through those services.

5. How We Use Personal Information

We may use personal information to:

• provide the Services and process, confirm, fulfill, deliver, return, refund, or otherwise manage orders;
• create and manage customer accounts and maintain transaction records;
• respond to questions, provide customer support, troubleshoot products, and administer returns and warranty requests;
• process payments, detect and prevent fraud, protect accounts, secure the Services, and enforce our terms;
• communicate about orders, service notices, policy changes, promotions, and products that may interest you;
• personalize content, remember preferences, measure traffic and conversions, and improve our products, website, and customer experience;
• comply with legal, tax, accounting, customs, sanctions, and regulatory requirements;
• establish, exercise, or defend legal claims; and
• carry out other purposes disclosed when information is collected or with your consent.

6. Legal Bases for Processing

Where applicable law requires a legal basis, we process personal information based on one or more of the following:

• Contract: Processing necessary to provide products or services you request and perform our agreement with you.
• Legitimate interests: Operating and improving the Services, preventing fraud, securing our business, understanding customers, and marketing our products, where those interests are not overridden by your rights.
• Consent: Where we ask for consent, including for certain cookies, marketing, or other optional processing.
• Legal obligations: Processing required to comply with applicable laws and lawful requests.
• Protection of rights: Processing necessary to protect vital interests or establish, exercise, or defend legal claims where applicable.

Where processing is based on consent, you may withdraw consent at any time, without affecting processing that occurred before withdrawal.

7. Cookies and Similar Technologies

We and our service providers use cookies and similar technologies to operate the storefront, keep your cart and account working, remember preferences, understand website use, measure performance, prevent fraud, and support advertising.

Types of technologies we may use

• Strictly necessary: Required for core storefront, checkout, security, and account functions.
• Functional: Remember language, region, or other preferences and provide enhanced features.
• Analytics: Help us understand traffic, navigation, performance, and how visitors use the Services.
• Advertising: Help measure campaigns, limit repetition, and provide or evaluate more relevant advertising.

You can control cookies through the consent or privacy tools presented on the site where available, and through your browser settings. Blocking some technologies may affect how the Services function. Browser-based signals such as Global Privacy Control may also be recognized where required by applicable law and supported by our systems.

8. Analytics, Marketing, and Targeted Advertising

We may work with analytics, communications, and advertising providers such as Klaviyo, Meta, Google, and Hotjar to understand performance, communicate with customers, measure campaigns, and show advertising. Translation and localization tools such as Transcy may also process limited device, language, region, or usage information to provide localized experiences.

These providers may collect or receive device identifiers, cookie identifiers, IP addresses, browsing activity, purchase events, and related information. Their use of information may be governed by their own privacy notices.

We do not ordinarily sell personal information for money. However, some disclosures of identifiers or online activity for cross-context behavioral advertising may be considered a “sale,” “sharing,” or “targeted advertising” under certain U.S. state privacy laws. Where applicable, you may opt out using the privacy controls offered on the site, a recognized opt-out preference signal, or by contacting us.

9. How We Disclose Personal Information

We may disclose personal information to:

• Commerce and technology providers: Including Shopify and providers supporting hosting, account services, fraud prevention, communications, analytics, advertising, localization, reviews, and customer support.
• Payment providers: Including PayPal and other processors used to authorize and complete transactions.
• Fulfillment and delivery providers: Warehouses, suppliers, logistics partners, postal operators, carriers, customs brokers, and tracking providers such as 17TRACK.
• Optional protection providers: Seel and related parties when you select Worry-Free Delivery® or submit a related claim.
• Professional advisers: Auditors, accountants, insurers, banks, and legal advisers where reasonably necessary.
• Authorities and other parties for legal reasons: Where required by law, legal process, or a valid government request, or where reasonably necessary to protect rights, safety, security, and prevent fraud.
• Parties to a business transaction: In connection with a merger, financing, reorganization, sale of assets, acquisition, insolvency, or similar corporate event.
• Others at your direction or with your consent.

Service providers are permitted to use personal information only as necessary to provide their services to us or as otherwise allowed by law and their applicable agreements.

10. Worry-Free Delivery® and Seel

Worry-Free Delivery® is an optional shipping protection service administered by Seel. When available, it may appear dynamically in the cart depending on factors such as the delivery destination, selected products, cart contents, or order value. Its fee may vary based on the value and characteristics of the cart.

If you choose this service or submit a claim, information necessary to administer the protection may be disclosed to Seel and related service providers. This may include your name, contact information, shipping address, order and product details, payment or refund-related information, delivery status, tracking records, and claim evidence.

Seel may process this information under its own terms and privacy notice. Worry-Free Delivery® addresses eligible shipping risks and is separate from Risenty’s product warranty, return, and refund policies.

11. International Transfers

Risenty serves customers internationally. Personal information may be transferred to, stored in, or processed in the United States and other countries where we or our service providers operate. These countries may have data protection laws different from those in your country.

Where required, we use appropriate safeguards for international transfers, such as contractual protections, adequacy decisions, or other legally recognized transfer mechanisms.

12. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including to provide the Services, maintain business and transaction records, meet warranty and support obligations, comply with tax and legal requirements, resolve disputes, prevent fraud, and enforce agreements.

Retention periods vary according to the type of information, the nature of our relationship with you, legal requirements, and whether the information is needed for security or dispute resolution. When information is no longer required, we take reasonable steps to delete, anonymize, or securely dispose of it.

13. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your account credentials. If you believe your interaction with us is no longer secure, please contact us promptly.

14. Your Privacy Rights and Choices

Depending on your location and applicable law, you may have the right to:

• request access to or a copy of personal information we hold about you;
• request correction, deletion, restriction, or portability of personal information;
• object to certain processing or withdraw consent;
• opt out of marketing communications;
• opt out of the sale or sharing of personal information or targeted advertising, where those concepts apply;
• appeal a decision we make about a privacy request;
• use an authorized agent to submit a request where permitted; and
• lodge a complaint with an appropriate data protection authority.

To exercise a right, use the applicable privacy control offered on the site or contact us at support@risenty.com. Please describe your request and the jurisdiction in which you reside. We may need to verify your identity and request additional information before completing the request.

We will not discriminate against you for exercising an applicable privacy right. Certain rights are subject to exceptions, and we may decline or limit a request where permitted by law. You may unsubscribe from promotional emails at any time using the link in the message; you may still receive non-promotional communications about orders or your account.

15. Children’s Privacy

The Services are not directed to children under 13 or under the minimum age required by applicable local law, and we do not knowingly collect personal information from children in violation of applicable law. Purchases must be made by a person who has reached the age of majority or with the involvement and consent of a parent or legal guardian.

If you believe a child has provided personal information to us improperly, please contact us so we can take appropriate action.

16. Third-Party Websites and Services

The Services may include links to or integrations with third-party websites, applications, social networks, payment services, and other platforms. We do not control their privacy, security, or content practices. Review the privacy notice of each third party before providing personal information.

17. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or Services. We will post the revised policy on this page and update the “Last Updated” date. Where required by law, we will provide additional notice or seek consent.

18. Contact Us

For questions about this Privacy Policy or to exercise applicable privacy rights, please contact us:

Privacy requests are processed within the period required by applicable law. We may ask for information reasonably necessary to verify your identity or authority to make a request.

Last updated: September 13, 2026