Shipping Policy

1. Free Shipping & Estimated Delivery Time

The estimates below refer to transit time after dispatch and do not include order processing time.

2. Order Processing and Shipping

• Most in-stock orders are processed and shipped within 1–2 business days.
• Most products sold by Risenty are shipped from our fulfillment facilities or logistics partners in China. The actual shipping origin may vary depending on the product and inventory availability.
• Orders placed on weekends or public holidays will normally begin processing on the next business day.
• During new product launches, peak seasons, holidays, inventory verification, or other exceptional circumstances, processing may require an additional 2–5 business days.
• Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.

We make every reasonable effort to process and dispatch orders as quickly as possible.

3. Pre-Order Items

Pre-order products will display an estimated shipping date or shipping window on the relevant product page. The product-specific pre-order estimate takes precedence over the standard processing time stated above.

Estimated delivery time begins after the pre-order item has been dispatched and follows the destination-specific transit estimates listed in Section 1.

Pre-order dates are estimates and may occasionally change due to production schedules, manufacturer delays, inventory arrival, transportation disruptions, or other circumstances outside our direct control. If a material delay occurs, we will notify affected customers by email and provide an updated estimate.

4. Duties and Taxes

Applicable sales tax, VAT, GST, or other transaction taxes may be calculated and collected at checkout based on the shipping destination and applicable local requirements. Any taxes collected by Risenty will be shown at checkout before payment.

Import duties, customs clearance charges, and other local fees vary by destination and shipping method.

Where applicable, certain import taxes or duties may already be included or prepaid as part of the shipping service. If additional import duties, customs fees, local delivery charges, or administrative fees are assessed by local authorities and are not otherwise included, these charges are the responsibility of the recipient.

Customs and tax requirements vary by country or region, and Risenty cannot guarantee how local authorities will assess an individual shipment.

If a recipient refuses delivery, does not complete required customs clearance procedures, does not pay charges assessed by local authorities, or does not collect the package within the required period, the shipment may be returned, held, abandoned, or disposed of by the carrier or local authorities.

Please contact us before refusing a shipment. If the package is returned to us, any eligible refund will be reviewed after the returned package has been received and may be reduced by actual non-refundable return shipping, customs, carrier, or handling costs, where permitted by applicable law. Packages that are abandoned or disposed of because the recipient did not complete the required customs or delivery procedures may not be eligible for a refund unless otherwise required by applicable law.

5. Packaging Condition During Transit

We make every reasonable effort to package products securely and continually improve packaging protection based on the size, weight, and characteristics of each item.

If the product itself, included accessories, and functionality remain intact, minor cosmetic damage to the shipping or retail packaging is not considered product damage or a product defect and does not automatically qualify for a free return, replacement, or refund.

If the packaging has sustained significant damage and the product inside is also damaged, missing, or unusable, please contact us and provide clear photos of the outer shipping package, retail packaging, and product so that we can review the issue and assist you.

For return eligibility, return shipping responsibilities, and other return-related terms, please refer to our Refund & Return Policy.

6. Track Your Order

Once your order has shipped, you will receive a shipping confirmation email with your tracking number.

Please note that tracking updates may occasionally take some time to appear after a shipment has been handed over to the carrier.

7. Delivery Delays

International shipments may occasionally experience delays due to customs clearance, local carrier operations, peak shipping periods, public holidays, severe weather, transportation disruptions, or other circumstances beyond our direct control.

If your shipment has not received a tracking update for an extended period or has significantly exceeded the estimated delivery window, please contact us at support@risenty.com. We will review the tracking information and assist you where possible.

8. Delivered but Not Received

If carrier tracking shows your package as delivered but you cannot locate it:

1. Check nearby locations. Review the delivery area, mailbox, parcel locker, reception desk, building staff, household members, and other secure locations where the carrier may have left the package.
2. Contact the local carrier. They may be able to provide additional delivery details or confirm the exact delivery location.
3. Contact Risenty if it remains missing. We will review the available tracking and delivery information and assist with the next steps.

A shipment marked as delivered by the carrier is not automatically considered lost in transit.

If you purchased Worry-Free Delivery® protection with your order, an eligible delivered-but-not-received issue may qualify for protection through Seel. Please review our Worry-Free Delivery® page and your Seel coverage confirmation for additional details.

If you did not purchase Worry-Free Delivery® protection, please contact us. We will review the available tracking and delivery information and, where appropriate, request an investigation from the carrier. Any available resolution will depend on the delivery evidence, the carrier’s findings, and applicable law.

9. Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping information, please contact us as soon as possible. We will make every reasonable effort to update the address before dispatch, but changes cannot be guaranteed once the order has entered the shipping process.

Once a package has shipped, the carrier may not be able to modify the delivery address. Additional costs resulting from an incorrect or incomplete address, including redelivery, return-to-sender, address correction, or reshipment fees, may be the responsibility of the customer.

10. International Shipping Restrictions

• Shipping availability may vary by destination and product due to carrier restrictions, battery or electronics shipping rules, local regulations, import requirements, or other destination-specific limitations.
• If your country or region is not listed in the delivery table above, please contact us at support@risenty.com before placing your order so we can confirm whether shipping is currently available.
• If a destination or specific product cannot be selected during checkout, please contact us before ordering to confirm whether an alternative shipping option is available.
• Customers are responsible for ensuring that the products they order comply with the import rules and regulations of their destination country or region.

11. Cancelling or Modifying Your Order

If you wish to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request before the shipment has been processed.

Once an order has shipped, it can no longer be cancelled or modified. If you no longer wish to keep the item after delivery, any return request will be handled in accordance with our Refund & Return Policy.

12. Worry-Free Delivery® Service

Risenty offers optional Worry-Free Delivery® protection provided by Seel for eligible orders. Depending on the coverage associated with your order, Worry-Free Delivery® may provide protection for eligible shipping issues such as package delay, loss, transit damage, or a package marked as delivered but not received.

Minor cosmetic damage that does not affect the usability of the product, including scratches or dents, is generally not considered covered product damage. Damage to the outer shipping carton or retail packaging alone, without damage to the product inside, is also generally not considered covered product damage.

Coverage, eligibility, reporting deadlines, documentation requirements, and compensation are determined by Seel and may vary by order. Please refer to your Seel confirmation email and our Worry-Free Delivery® page for full details.

13. Contact Us

If you have any questions about your shipment or need further assistance, please contact our customer support team.

When contacting us about an order, please include your order number so we can assist you more efficiently.

Last updated: September 13, 2026