Worry-Free Delivery®

1. Service Provider and Eligibility

Worry-Free Delivery is provided and administered by Seel, an independent third-party service provider. Seel—not Risenty—reviews claims, determines eligibility, and issues approved compensation.

The service is offered only when it appears as an option in your cart. Availability may depend on the destination, products, order value, shipping method, and Seel's current eligibility criteria. If the option does not appear, the order is not currently eligible. Availability can change as Seel expands or adjusts its service coverage.

2. How to Purchase

For eligible orders, Worry-Free Delivery appears dynamically in the cart drawer or cart page before checkout. Select the checkbox to add the service to your order.

• The displayed fee is calculated dynamically based on the cart value and other order or risk factors.
• The fee may change when products, quantities, discounts, currency, or destination details change.
• The service is optional and must be selected before completing checkout.
• Worry-Free Delivery normally cannot be added after an order has been placed.

Your order confirmation should show Worry-Free Delivery as a separate line item when it was successfully purchased. Seel will also send a coverage confirmation email with the applicable coverage details, claim instructions, and a self-service cancellation option. Please retain both confirmations for your records.

3. What It Covers

For eligible orders, coverage may include the following events. The exact terms shown in your confirmation and Seel's claim portal govern your order.

4. Reporting Windows

Claims should also generally be submitted no later than 90 days after the order date. Do not delay once a qualifying event becomes apparent. The deadlines displayed in Seel's Resolution Center and the terms attached to your order control if they differ from this summary.

5. What Is Not Covered

Worry-Free Delivery generally does not cover:

• Orders or items that have not been fulfilled and shipped; these remain subject to Risenty's applicable order and shipping policies;
• Incorrect, incomplete, or undeliverable addresses supplied by the customer;
• Returned-to-sender packages, failed delivery attempts, refusal, or failure to collect a package;
• Customs delays, failure to complete customs clearance, or failure to pay required duties or taxes;
• Damage limited to external packaging or minor cosmetic imperfections that do not affect use;
• Manufacturing defects, product performance issues, normal wear, or problems that arise after delivery;
• Damage occurring after delivery or while the product is in the customer's possession;
• Fraudulent, misleading, duplicate, or otherwise unsupported claims;
• Events excluded by Seel's applicable terms, which may include war, terrorism, riots, strikes, government actions, or natural disasters.

Product defects and post-delivery failures should be handled under our Warranty Policy. Returns for eligible orders are governed by our Refund & Return Policy.

6. Supporting Documents

Seel may request reasonable evidence to verify the event and the amount claimed. Depending on the issue, this may include:

• Your Risenty order confirmation and the email address used at checkout;
• A screenshot of the order page or confirmation showing the tracking number, together with current tracking details or carrier correspondence;
• Clear photos or video of the shipping package, labels, protective materials, and damaged product;
• Proof of identity or payment details needed to issue compensation;
• For delivered-but-not-received claims, a carrier statement, police report, security footage, or confirmation from building management;
• Any other documents reasonably requested by Seel for claim review.

7. How to File a Claim

1. Open the portalVisit Seel's Resolution Center.
2. Find your orderUse your order details and checkout email.
3. Select the issueChoose delay, loss, or transit damage.
4. Upload evidenceSubmit the requested documents and follow the claim status.

8. Review and Compensation

Seel reviews claims independently and may contact you for additional information. Approval, denial, compensation amount, payment method, and processing time are determined under Seel's applicable terms and the coverage attached to your order.

Compensation is generally limited to the amount actually paid for the covered item(s), subject to the type and severity of the qualifying issue and the order-specific coverage terms. Shipping charges, taxes, duties, and the Worry-Free Delivery fee are generally not included unless those terms state otherwise. Risenty cannot approve a claim, override Seel's decision, or issue payment on Seel's behalf.

9. Cancellation and Service-Fee Refunds

After purchase, Seel sends a coverage confirmation email. You may use the self-service option in that email to cancel Worry-Free Delivery within 24 hours after the order is placed.

After the 24-hour window, Worry-Free Delivery is generally non-refundable unless the entire order is canceled. If the entire order is canceled, the service fee is typically refunded together with the canceled order. Returning some or all merchandise after fulfillment does not by itself make the Worry-Free Delivery fee refundable.

Any different rule shown during checkout, in the order confirmation, or in Seel's order-specific terms will control.

10. Relationship to Risenty Policies

• Worry-Free Delivery: qualifying delay, loss, and damage occurring during shipment for orders that purchased the service.
• Shipping Policy: shipping destinations, processing, delivery estimates, customs, address accuracy, and general delivery responsibilities.
• Refund & Return Policy: eligible returns, exchanges, return windows, and return-shipping responsibility.
• Warranty Policy: covered manufacturing or workmanship defects that arise during normal use after delivery.

Purchasing Worry-Free Delivery does not replace or limit any mandatory consumer rights or obligations Risenty may have under applicable law. It also does not expand Risenty's return or warranty policies.

11. Order-Specific Terms

This page is a customer-friendly summary of the Worry-Free Delivery service offered with eligible Risenty orders. The exact coverage, eligibility, exclusions, deadlines, and compensation for your purchase are determined by the information displayed at checkout, your order confirmation, Seel's Resolution Center, and Seel's applicable terms.

If those order-specific terms differ from this summary, the order-specific terms apply to the extent permitted by law.

12. Contact Us

For claims and claim-status questions, please use Seel’s support channels:

For assistance with your Risenty order, contact us below: