Get a full refund if your order doesn’t arrive as described, including loss or damage in transit. Arrival delay: Claim for $5 if your domestic package is not delivered within 10 days since fulfillment (30 days for international package). Damage: Claim for up to the full value of your purchase if...
Get a full refund if your order doesn’t arrive as described, including loss or damage in transit.
Arrival delay: Claim for $5 if your domestic package is not delivered within 10 days since fulfillment (30 days for international package).
Damage:Claim for up to the full value of your purchase if your items are damaged in transit.
Loss: Claim for the full value of your purchase if your domestic package is not delivered before the 30th day since fulfillment (60th day for international package).
Worry-Free Purchase also includescarbon offsets for carbon emissions produced within the recipient’s destination country.
VisitSeel Resolution Centerto easily resolve your package issues if any of the above happens. Please note:Worry-Free Purchase is a value-added service offered by Seel.Please don't purchase it as a stand-alone item.
Shipping Policy: We offer free shipping on all orders. The average delivery time to most destinations is 7-15 days. Please refer to the estimated delivery times below:
Country
Estimated Delivery Time
Continental USA
5-8 business days
Remote USA (Alaska, Hawaii, and outlying islands)
10-15 business days
Canada
8-10 business days
United Kingdom
3-5 business days
Germany
5-8 business days
France
3-5 business days
Italy
5-8 business days
Spain
5-8 business days
Other EU countries
6-10 business days
Australia
5-10 business days
New Zealand
6-10 business days
Mexico
8-12 business days
Other countries
10-20 business days
We usually ship orders within 24 hours of placing the order. If you wish to change or cancel your order, please contact us as soon as possible, and we will do our best to accommodate your request before shipping confirmation. For more information, please refer to our Shipping Policy.
Return Policy: We offer a 30-day return policy from the date you receive your product. You can get a full refund for any reason. For more information, please refer to our Refund and Return Policy.
We offer a 1-year limited warranty on eligible electronic products from the date of purchase, excluding non-electronic products (such as phone cases, stands) and gifts or promotional items. For more information, please refer to our Warranty Policy.
Yes, we do ship worldwide! 🌍🚚 And the best part is, we offer free shipping on all orders! 🆓💨 So no matter where you are, you can enjoy our products without worrying about any additional shipping costs. Just place your order and leave the rest to us! 😊
We process and ship orders during weekdays, Monday to Friday (GMT+8) ⏰📦 Orders placed on Friday evening, Saturday, Sunday, or during major holidays will be processed on the next business day.
Estimated shipping time: For products in stock, your order will be processed and shipped within 2 business days ⏳✅ If any of the products you ordered are out of stock, we will notify you via email. To ensure that we can reach you, please add support@risenty.com to your email whitelist. 📧🔒
If you have any further questions or need assistance, feel free to reach out to us! 😊📞
Our usual delivery time ranges from 7 to 15 days⏳. However, to enhance efficiency, we have warehouses strategically located in mainland China 🇨🇳, the United States 🇺🇸, Canada 🇨🇦, and other regions 🌍. Upon receiving your order, we will match it with the nearest warehouse and prioritize shipping 🚀, thereby reducing the delivery time to approximately 3 to 7 days ⚡️.
📦 We only accept returns and exchanges for products purchased on our official website.
✅ We offer a 30-day no-reason return policy, but please adhere to the following guidelines:
Ensure the product is in new or good condition, without any damage.
Return the product in its original packaging, including all accompanying accessories.
For non-quality-related return requests, the buyer is responsible for return shipping fees.
For products with quality defects, Risenty Store is responsible for shipping fees. We will provide a prepaid shipping label via email. Please print this label and use it to return the product to us.
To initiate a return or exchange, please contact us via email and provide all the necessary information in one go.It would be helpful if you could follow the email subject format: "Return + Order Number + Buyer's Name". For detailed submission information, please refer to Refund & Return Policy. 📬💸.
For any inquiries, please reach out to our customer support team at support@risenty.com. We're here to assist you! 😊🔧
If you encounter any issues with your order upon delivery, prompt notification and providing valid evidence can help us resolve the problem quickly. If you experience any of the following issues with your order, please contact us within 3 business days of receiving your order and provide detailed information about the problem and any other relevant details:
📦 Items damaged inside the packaging. ❌ Items in the package that are not the ones you ordered or some items missing. 📭 Package marked as delivered on the courier's website, but you did not receive the package.
Please reach out to us as soon as possible in these cases, and be sure to provide any necessary evidence. We are here to assist you! 😊🔧
FREE SHIPPING
Free worldwide shipping - includes duties and taxes, 7-15 days can be delivered
30 DAYS RETURN
All products support 30 days no reason to return, if the product is defective, please contact us
100% PAYMENT SECURE
We ensure secure payment.Your payment information will be securely handled.